Reference

Open Your Privacy Policy Details

We built this for Indonesia, and the page gives you a clear path for account data, cookies, and request handling.

Data useCookiesDANAQRIS

Explore Our Data Use Rules

bolabagus33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our privacy rules cover what we collect from account creation, sign-in, support chats, and payment references when you use DANA, OVO, GoPay, or QRIS. We use that data to verify your identity, process requests, protect the account, and keep a record of changes. If a message

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comes from Semarang, the handling is the same as anywhere else in Indonesia: we confirm the account owner, check the request history, and reply through the registered contact channel. We do not keep data forever. Device logs, chat history, and transaction references stay only as long
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as we need them for service, audit, or dispute handling, then they are removed or anonymized under our retention rules. When the law asks for more, we may keep a specific record longer, but only for that legal reason. Access and eligibility depend on local law
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and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Switch To Privacy Support Channels

If you want to ask what we store, how long we keep it, or whether a record needs correction, reach us through live chat, WhatsApp, or email. We log each request, confirm the account owner with the registered phone or email, and answer using the same privacy steps for every account. We keep the path simple so you can send a request without digging through other pages.

Team online

Live Chat

Use live chat between 09:00 and 21:00 WIB for quick privacy questions, including what we store and how to change it. We confirm the account owner before sharing record details or starting a correction.

Send your registered number and a short request through WhatsApp if you want a data copy, a correction, or a removal request. We reply after matching the number to your account and logging the case.

Email

Email us at [email protected] for detailed requests, especially if you need a written reply for your records. We keep the thread attached to your account history so the next reply stays consistent.

DATA HANDLING

Browse Our Data Handling Steps

We keep the process practical: we collect only the account, device, cookie, and payment references needed to run privacy checks and handle requests.

What We Collect

We keep the details you enter, the device and browser you use, login timestamps, and payment references from DANA, OVO, GoPay, or QRIS so we can confirm account actions and answer errors.

Cookies And Sessions

Our cookies remember your language choice, login state, and device session. On Chrome, Safari, or Android browser, you can clear them in settings and sign in again with fresh verification.

Account Security

We ask for OTP checks when you change email, phone number, or password. If something looks unusual, we pause access until you confirm the request through the registered contact method.

Retention Periods

Support logs, device records, and payment references stay only as long as needed for service, audit, and dispute handling, then they are removed or anonymized under our internal retention rules.

Who Sees It

We share only the minimum data needed with payment processors, fraud checks, or legal authorities when local law requires it. We do not pass along your chat history unless the case needs it.

Your Change Request

To correct or ask for a copy of your data, open Account > Profile > Privacy Request, choose the record type, and send it from the email or phone number on file.

Open Privacy Questions We Answer

These answers cover the questions we hear most about account data, cookies, retention, and contact steps. Each request is checked against the same account record, and we use the registered email or phone to confirm it is really you. If the law in your area sets a different rule, we follow that rule and keep the process limited to what local law permits.

It covers the account details you share with us, the device and browser data we log, cookies, support chats, and payment references from DANA, OVO, GoPay, or QRIS when they touch your account.

We keep only the payment references needed to match a transfer with your account and solve errors. Access is limited to the team handling the case, and the record stays inside our retention rules.

Open Account > Profile > Privacy Request, choose the field you want corrected, and send it from your registered email or phone. We confirm ownership before changing anything.

We keep logs only while they are needed for service, audit, or dispute handling. After that, we remove them or anonymize them unless local law requires a longer hold.

Cookies remember your session, language choice, and basic device state so you do not need to sign in again each time. You can clear them in Chrome, Safari, or Android browser settings.

Only the minimum data needed may go to payment processors, fraud checks, or legal authorities when local law requires it. We do not sell your account history or your chat messages.

Use live chat, WhatsApp, or email, and send the same contact method linked to your account. We log the case and reply through the registered channel after ownership is confirmed.

Open Your Privacy Policy Details

Switch To Privacy Support Channels

Live Chat

WhatsApp

Email

Browse Our Data Handling Steps

What We Collect

Cookies And Sessions

Account Security

Retention Periods

Who Sees It

Your Change Request

Open Privacy Questions We Answer

01 What does your Privacy Policy cover?

02 Do you keep my payment details?

03 How do I ask for a data correction?

04 How long do you keep my data?

05 Do cookies track my device?

06 Who can receive my data?

07 How do I contact you about privacy?

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